According to Market.us, the intelligent document processing (IDP) market is projected to surge at a compound annual growth rate (CAGR) of 28.9% from 2023 to 2032. IDP tech uses a blend of AI, including natural language processing (NLP), machine learning, and optical character recognition (OCR), to extract, organize, and manage data from different document formats.
As companies strive for efficiency and agility, the way documents are processed, analyzed, and managed is transforming. For product leaders and managers, understanding more about document automation is crucial to navigating the future of operations and customer service.
Let’s get into how document automation is changing the game for various industries.
Financial Services: Streamlining Compliance & Customer Experience
In the finance and banking sector, document automation has significantly streamlined the process of compliance and customer onboarding. According to a report by Deloitte, AI can reduce time spent on document processing – specifically auditing leasing contracts, loan agreements, asset management contracts and financial statements – by up to 80%, and with accuracy rates that far exceed manual efforts.
For instance, a few years ago, JPMorgan Chase implemented a contract intelligence platform which uses AI to review and interpret commercial loan agreements. This system can process documents that typically took 360,000 hours of human work each year in mere seconds.
The benefits extend beyond just time savings. AI enables real-time processing of financial documents like credit reports and investment portfolios, offering a faster and more personalized customer experience.
And the value of creating a great experience shouldn’t be underestimated; a McKinsey survey of US retail banking customers found that at the banks with the highest degree of reported customer satisfaction, deposits grew 84% faster than at banks with the lowest ratings.
Healthcare: Enhancing Administrative Efficiency & Patient Care
It goes without saying that the stakes are incredibly high in the healthcare industry. But AI’s integration into healthcare can revolutionize patient care and administrative processes.
According to a recent survey of clinicians, they are excited about the potential AI has to enhance electronic health records (EHRs) by making them more interactive and responsive. AI introduces capabilities like predictive analytics, NLP, and machine learning into EHR systems, enabling more accurate diagnoses and personalized treatment plans – and less time on admin and more time with patients.
Legal Sector: Automating Routine Tasks
In the legal sector, document automation is revolutionizing how professionals handle vast amounts of paperwork, from contracts to case files. By automating the monotonous tasks of sorting and organizing, these tools allow lawyers to quickly access necessary information, speeding up everything from drafting to reviewing documents. This not only boosts efficiency but also cuts costs by reducing manual labor and decreasing the likelihood of costly errors.
Major law firms are leveraging Intelligent Document Processing (IDP) to automate the examination of extensive contract volumes. This includes pinpointing and extracting crucial clauses, obligations, and terms, thereby accelerating due diligence and compliance checks. For example, an IDP system used during mergers and acquisitions can analyze thousands of documents, ensuring consistency and highlighting discrepancies without the need for human oversight.
As Steve Lohr notes in a New York Times article, these advancements are more than mere improvements; they are transformative, potentially redefining roles within the legal profession. AI is enhancing the productivity and capabilities of legal teams and, as it evolves, it's expected to handle increasingly complex tasks.
This will further streamline operations and free up professionals to focus on more strategic activities. Lawyers now have the opportunity to devote more time to strategic thinking and client interactions, powered by these efficient and intelligent document processing tools.
The Road Ahead
The way AI-powered document automation is changing industries like finance, healthcare, and law is truly remarkable. This technology isn't just about saving time; it's about transforming how businesses operate, making them more efficient and allowing them to serve their customers better.
At Mindee, we're excited to be at the forefront of this change. Our tools help companies simplify how they handle documents, which means less grunt work and more time for the stuff that really matters.
By using our technology, our customers are not just keeping up—they're getting ahead. They're making their workflows smoother and customer interactions more meaningful. After all, we think that’s what AI should be about.
